Last updated: 16 July 2026 · Sharpe & Co Pty Ltd (ABN 30 641 883 687)

Sharpe & Co Pty Ltd ("Sharpe & Co", "we", "us", "our") respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what personal information we collect, why we collect it, how we use and store it, and the choices you have.

1. Does this policy apply to us?

The Privacy Act 1988 (Cth) generally exempts small businesses with an annual turnover of $3 million or less from most obligations under the Australian Privacy Principles (APPs), unless an exception applies (for example, if the business trades in personal information, or is related to a business that isn't exempt).

2. What personal information we collect

We may collect the following kinds of personal information:

✓ Contact details - name, email address, phone number, mailing/property address

✓ Project information - property details, renovation/build scope, budget range, timeframe, and design or supplier preferences

✓ Communications - enquiries, emails, and messages you send us, including through our website enquiry form, newsletter sign-up, or social media

✓ Marketing preferences - whether you've opted in to receive our newsletter or other communications

✓ Technical information - such as IP address, browser type, and website usage data, collected automatically via cookies or analytics tools (see Section 7)

3. How we collect personal information

We typically collect personal information directly from you when you:

✓ Complete an enquiry, contact, or "Start Your Journey" form on our website

✓ Sign up for our newsletter or download our Intro Pack or PAC Process guide

✓ Email, call, or message us directly

✓ Engage us for a PAC Process consultation, quote, or building project

✓ Interact with our social media pages (Instagram, Facebook)

We may also collect personal information from third parties where relevant to a project, such as architects, designers, or other trades you've asked us to liaise with, but only where you have authorised that contact.

4. Why we collect, hold, and use personal information

We collect and use personal information to:

✓ Respond to your enquiry and provide quotes, consultations, or information about our services

✓ Deliver the PAC Process, manage your project, and communicate with you and your designer throughout a build

✓ Send you our newsletter, project updates, and marketing communications, where you've opted in

✓ Send you requested resources, such as our Intro Pack, after you sign up

✓ Improve our website, services, and marketing based on how visitors use our site

✓ Meet our legal, accounting, and contractual obligations

5. Marketing and opting out

If you sign up for our newsletter or agree to receive communications from us, we will only send you marketing content in line with the Spam Act 2003 (Cth), which requires consent, sender identification, and a functional unsubscribe option in every marketing email.

You can unsubscribe from our newsletter at any time using the "unsubscribe" link in any email we send, or by contacting us at [email protected].

6. Disclosure of personal information

We do not sell your personal information. We may share it with:

✓ Trusted service providers who help us operate our business, such as our email/newsletter platform (HubSpot), accounting software (Xero), and website host

✓ Architects, designers, and trade partners directly involved in your project, with your knowledge

✓ Government or regulatory bodies where required by law

We do not disclose personal information to overseas recipients except where a third-party service provider we use (such as a cloud-based software platform) stores data on servers located outside Australia. Where this applies, we take reasonable steps to ensure your information remains protected.

7. Cookies and website analytics

Our website may use cookies and similar technologies (such as Google Analytics or Meta Pixel) to understand how visitors use our site and to measure the effectiveness of our marketing. You can disable cookies through your browser settings, though this may affect how our website functions.

8. Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure, password-protected systems and limiting access to personal information to staff who need it to perform their role.

9. Access and correction

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, or incomplete. You can make a request by contacting us using the details in Section 11.

10. Making a complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can try to resolve the issue. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact us

For any privacy-related questions, requests, or complaints, please contact:

✓ Sharpe & Co Pty Ltd

✓ Email: [email protected]

✓ Address: 8 Leichhardt Street, Lalor Park NSW 2147

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised "last updated" date.